1. Definitions All

Key terms used throughout these Terms:

"Cruncho"

Dream Troopers AB, Stockholm, Sweden (org.nr 559181-7283)

"Platform"

The Cruncho Events platform: Event Manager, calendars, API, and related services

"Website"

cruncho.com and its subdomains

"Client"

An organization (municipality, DMO, etc.) with an active Cruncho Events subscription

"Organizer"

A person with an Event Manager account who creates or manages events

"End user"

A visitor who interacts with a Cruncho-powered calendar (RSVP, tickets, favorites)

"Event Manager"

The admin interface where Clients and Organizers manage events

"Calendar"

The public-facing event calendar (iFrame, Stand-alone, or via API)

"Content"

Event listings, images, descriptions, and related data

2. Website use All

Cruncho.com is a marketing website providing information about Cruncho Events. You may browse the website freely. We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

The website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of third-party sites.

3. Intellectual property All

All content on cruncho.com — including text, graphics, logos, icons, images, and software — is the property of Dream Troopers AB or its licensors and is protected by Swedish and international intellectual property laws.

The Cruncho name, logo, and product names (Cruncho Events, Event Manager) are trademarks of Dream Troopers AB. You may not use them without prior written permission.

The Cruncho Events platform, including its source code, architecture, and design, remains the exclusive property of Cruncho. Client subscriptions grant a right to use the platform, not ownership of any part of it.

4. Acceptable use All

When using the website or platform, you agree not to:

• Attempt to gain unauthorized access to any part of the platform or its infrastructure
• Use automated tools (bots, scrapers) to extract data without written permission
• Transmit malware, viruses, or any harmful code
• Use the platform to distribute illegal, harmful, or misleading content
• Impersonate another person or organization
• Interfere with the platform's performance or availability

Violation of this policy may result in account suspension, termination, or legal action.

5. Service description Clients

Cruncho Events is a SaaS event management platform. A subscription includes:

• Event Manager — admin interface for managing events, organizers, and settings
• Event calendars — iFrame, Stand-alone, and/or API-based public calendars
• Branding & setup — initial platform creation, UI customization, and configuration
• Ongoing services — hosting, maintenance, upgrades, accessibility updates, and premium support

The specific features, event limits, and number of calendars depend on the subscribed plan (Mini, Plus, Pro, or Premium). Plans are described on the pricing page and detailed in the individual client agreement.

6. Plans, pricing & payments Clients

Subscription model: annual subscription (12 months) with a 15% discount versus monthly billing. A one-time setup fee is payable at the start of the project.

Payment terms: invoices are due within 30 days of issuance. Overdue amounts accrue interest at 8% per annum.

Price adjustments: prices are adjusted annually in accordance with Sweden's inflation rate (SCB.se) at the beginning of each calendar year.

Traffic: all plans include hosting and up to 500,000 calendar visits per month. Additional traffic is billed at the rate specified in the client agreement.

Add-ons: additional features can be added to any plan. Add-on prices are indicative and the price applicable at the time of ordering applies.

7. Service levels & support Clients

Availability target: 99.9% uptime per calendar month across all production endpoints.

Support hours: Monday to Friday, 08:30–18:00 CET/CEST, excluding Swedish bank holidays. On-call availability for critical incidents (P1) outside business hours.

Incident response

Exclusions: SLA targets do not apply to planned maintenance, third-party system failures, or issues caused by client configuration or data.

8. Hosting, traffic & maintenance Clients

Hosting: the platform is hosted on servers in Frankfurt, Germany (EU). All data is stored within the EU/EEA.

Traffic: up to 500,000 visits per month included. Overage billed per the client agreement.

Updates & upgrades: all platform improvements are included at no extra cost. Cruncho continuously improves the platform for all clients.

9. Custom development Clients

Development outside the scope of the subscription is available at the hourly rate specified in the client agreement. Feature requests are handled in three tiers:

• General platform enhancements — features that provide broad value are developed at no additional cost.
• Shared-value enhancements — features benefiting limited clients are developed with costs shared equally (50/50).
• Client-specific enhancements — features specific to one client are fully paid by that client.

10. Contract term & termination Clients

Minimum term: 12 months from the start of the monthly license.

Termination: either party may terminate after the first year with 3 months' written notice.

Early termination: if the client terminates before the end of the initial 12-month term, the client shall pay all license fees and costs for the full 12 months as a lump sum within one month of termination.

Data after termination: upon contract termination, all client data is deleted within 90 days unless retention is required by law.

11. Organizer accounts Organizers

Event organizers create accounts on the Event Manager operated by a Cruncho client. By creating an account, you agree to these Terms and any additional guidelines set by the Client operating your Event Manager.

Account responsibility: you are responsible for maintaining the security of your login credentials. Notify the Event Manager administrator if you suspect unauthorized access.

Roles and permissions: your account is assigned a role by the Client's administrators. Your role determines what actions you can perform. The Client may change your role at any time.

12. Event content standards Organizers

When submitting events, you must ensure that:

• All event information is accurate and not misleading
• You have the right to use any images or media you upload
• Events do not promote illegal activities, violence, discrimination, or hate speech
• Events do not contain spam, excessive commercial promotion, or unrelated content
• Ticketed events display accurate pricing and availability

13. Content ownership & license Organizers

Your content remains yours. You retain ownership of the event content you submit to the Event Manager.

License grant: by submitting content, you grant Cruncho and the Client a non-exclusive, worldwide, royalty-free license to display, distribute, and promote your event content through the platform's channels. This license ends when the content is removed.

14. Account suspension & removal Organizers

The Client's administrators may suspend or remove your organizer account at any time, including for: repeated submission of inaccurate content, violation of content standards, violation of acceptable use policy, or the Client's own organizational policies.

15. Calendar use & features End users

Cruncho-powered event calendars are public and can be browsed without creating an account. Some features involve personalization:

• Favorites: you can like individual events or categories. Preferences are stored during your browser session.
• Persistent with login: to save preferences across sessions, you can log in using Google, Apple, or email.
• Privacy: Cruncho does not transmit your personal favorites or liked categories to any external party.

16. Ticketing & purchases End users

Payment processing: all payments are processed by Stripe. Cruncho does not store your credit card details.

Your contract is with the event organizer. When you buy a ticket, you enter into a transaction with the event organizer, not with Cruncho. The organizer is responsible for the event taking place as described.

Refunds: refund policies are determined by the event organizer. Contact the organizer directly for refund requests.

17. RSVP & registration End users

Some events offer RSVP or registration. When you register:

• Your name, email, and any additional information are shared with the event organizer
• You will receive a confirmation email from the platform
• The event organizer may contact you regarding the event

18. Data protection & privacy All

Our collection and use of personal data is governed by our Privacy & Cookie Policy. Key points: all data stored in the EU; Cruncho acts as data processor for client data; GDPR and CCPA compliant; no data is sold to third parties.

19. Third-party content & links All

Cruncho does not verify the accuracy of third-party event content and is not responsible for events that are cancelled, rescheduled, or misrepresented. The event organizer or source is responsible for the accuracy of their content.

20. Disclaimers & limitation of liability All

The website and platform are provided “as is” and “as available” without warranties of any kind. Cruncho's total liability shall not exceed the fees paid by the Client in the 12 months preceding the claim. Cruncho shall not be liable for indirect, incidental, special, or consequential damages.

21. Indemnification Clients

Clients agree to indemnify and hold Cruncho harmless from claims arising from event content published on the Client's calendars, the Client's use of the platform in violation of these Terms, or the Client's violation of any applicable law.

22. Changes to these Terms All

Cruncho may update these Terms from time to time. For material changes affecting platform clients, we will provide 30 days' written notice via email before the changes take effect. Continued use of the website or platform after changes are posted constitutes acceptance of the updated Terms.

23. Governing law & dispute resolution All

These Terms are governed by the laws of Sweden. For platform clients, disputes shall be settled by arbitration at the Arbitration Institute of the Stockholm Chamber of Commerce. For all other users, disputes shall be submitted to the competent courts of Stockholm, Sweden.

24. Contact All

For questions about these Terms:

Dream Troopers AB
Ekbacksvägen 22, 168 69 Stockholm, Sweden
Email: [email protected]