1. Definitions All

Key terms used throughout these Terms:

"Cruncho"

Dream Troopers AB, Stockholm, Sweden (org.nr 559181-7283)

"Platform"

The Cruncho Events platform: Event Manager, calendars, API, and related services

"Website"

cruncho.com and its subdomains

"Client"

An organization (municipality, DMO, etc.) with an active Cruncho Events subscription

"Organizer"

A person with an Event Manager account who creates or manages events

"End user"

A visitor who interacts with a Cruncho-powered calendar (RSVP, tickets, favorites)

"Event Manager"

The admin interface where Clients and Organizers manage events

"Calendar"

The public-facing event calendar (iFrame, Stand-alone, or via API)

"Content"

Event listings, images, descriptions, and related data

2. Website use All

Cruncho.com is a marketing website providing information about Cruncho Events. You may browse the website freely. We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

The website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of third-party sites.

3. Intellectual property All

All content on cruncho.com — including text, graphics, logos, icons, images, and software — is the property of Dream Troopers AB or its licensors and is protected by Swedish and international intellectual property laws.

The Cruncho name, logo, and product names (Cruncho Events, Event Manager) are trademarks of Dream Troopers AB. You may not use them without prior written permission.

The Cruncho Events platform, including its source code, architecture, and design, remains the exclusive property of Cruncho. Client subscriptions grant a right to use the platform, not ownership of any part of it.

4. Acceptable use All

When using the website or platform, you agree not to:

• Attempt to gain unauthorized access to any part of the platform or its infrastructure
• Use automated tools (bots, scrapers) to extract data without written permission
• Transmit malware, viruses, or any harmful code
• Use the platform to distribute illegal, harmful, or misleading content
• Impersonate another person or organization
• Interfere with the platform's performance or availability

Violation of this policy may result in account suspension, termination, or legal action.

5. Service description Clients

Cruncho Events is a SaaS event management platform. A subscription includes:

• Event Manager — admin interface for managing events, organizers, and settings
• Event calendars — iFrame, Stand-alone, and/or API-based public calendars
• Branding & setup — initial platform creation, UI customization, and configuration
• Ongoing services — hosting, maintenance, upgrades, accessibility updates, and premium support

The specific features, event limits, and number of calendars depend on the subscribed plan (Mini, Plus, Pro, or Premium). Plans are described on the pricing page and detailed in the individual client agreement.

Event content on the platform is sourced from Cruncho's content partners via their APIs and from organizers using the Event Manager. Cruncho cannot be held responsible if a content partner discontinues their API.

6. Plans, pricing & payments Clients

Subscription model: annual subscription (12 months) with a 15% discount versus monthly billing. A one-time setup fee is payable at the start of the project.

Payment terms: invoices are due within 30 days of issuance. Overdue amounts accrue interest at 8% per annum.

Price adjustments: prices are adjusted annually in accordance with Sweden's inflation rate (SCB.se) at the beginning of each calendar year.

Traffic: all plans include hosting and up to 500,000 calendar visits per month. Additional traffic is billed at the rate specified in the client agreement.

Add-ons: additional features can be added to any plan. Add-on prices are indicative and the price applicable at the time of ordering applies.

Current pricing is listed on the pricing page. The individual client agreement specifies the exact fees for each subscription.

7. Service levels & support Clients

Availability target: 99.9% uptime per calendar month across all production endpoints.

Support hours: Monday to Friday, 08:30–18:00 CET/CEST, excluding Swedish bank holidays. On-call availability for critical incidents (P1) outside business hours.

Incident response

Exclusions: SLA targets do not apply to planned maintenance, third-party system failures, or issues caused by client configuration or data.

Dedicated Account Manager: available on Plus, Pro, and Premium plans.

Response times and resolution objectives are targets and do not constitute guaranteed service credits unless explicitly stated in the individual client agreement.

8. Hosting, traffic & maintenance Clients

Hosting: the platform is hosted on servers in Frankfurt, Germany (EU). All data is stored within the EU/EEA.

Traffic: up to 500,000 visits per month included. Overage billed per the client agreement.

Maintenance includes: backend architecture optimization, UI enhancements, database upgrades, browser accessibility improvements, content optimizations, API updates, and bug fixes.

Updates & upgrades: all platform improvements are included at no extra cost. Cruncho continuously improves the platform for all clients.

Browser support: the platform is optimized for the latest versions of Chrome, Firefox, Safari, and Microsoft Edge.

9. Custom development Clients

Development outside the scope of the subscription is available at the hourly rate specified in the client agreement. Feature requests are handled in three tiers:

• General platform enhancements — features that provide broad value are developed at no additional cost.
• Shared-value enhancements — features benefiting limited clients are developed with costs shared equally (50/50).
• Client-specific enhancements — features specific to one client are fully paid by that client.

All custom development is subject to technical feasibility, prioritization, and written agreement on scope, timeline, and cost.

10. Contract term & termination Clients

Minimum term: 12 months from the start of the monthly license.

Termination: either party may terminate after the first year with 3 months' written notice.

Early termination: if the client terminates before the end of the initial 12-month term, the client shall pay all license fees and costs for the full 12 months as a lump sum within one month of termination.

Data after termination: upon contract termination, all client data is deleted within 90 days unless retention is required by law.

Precedence: if there is a conflict between these Terms and the individual client agreement, the client agreement takes precedence.

11. Organizer accounts Organizers

Event organizers create accounts on the Event Manager operated by a Cruncho client. By creating an account, you agree to these Terms and any additional guidelines set by the Client operating your Event Manager.

Account responsibility: you are responsible for maintaining the security of your login credentials. Notify the Event Manager administrator if you suspect unauthorized access.

Roles and permissions: your account is assigned a role by the Client's administrators. Your role determines what actions you can perform. The Client may change your role at any time.

Account data: your account data (name, email, organization) is processed by Cruncho on behalf of the Client. The Client is the data controller. See our Privacy Policy for details.

12. Event content standards Organizers

When submitting events, you must ensure that:

• All event information is accurate and not misleading
• You have the right to use any images or media you upload
• Events do not promote illegal activities, violence, discrimination, or hate speech
• Events do not contain spam, excessive commercial promotion, or unrelated content
• Ticketed events display accurate pricing and availability

The Client's administrators and moderators have the right to approve, reject, edit, or remove any event that does not meet these standards or the Client's own content guidelines.

13. Content ownership & license Organizers

Your content remains yours. You retain ownership of the event content you submit to the Event Manager.

License grant: by submitting content, you grant Cruncho and the Client a non-exclusive, worldwide, royalty-free license to display, distribute, and promote your event content through the platform's channels. This license ends when the content is removed.

Content sourced via API: events imported from third-party sources (Ticketmaster, Tickster, Songkick, local APIs, etc.) are subject to the terms of those providers. Cruncho displays this content under license from those sources.

14. Account suspension & removal Organizers

The Client's administrators may suspend or remove your organizer account at any time, for any reason, including:

• Repeated submission of inaccurate or misleading event content
• Violation of the content standards in Section 12
• Violation of the acceptable use policy in Section 4
• The Client's own organizational policies

Cruncho may also suspend accounts at the platform level if required by law, to protect the platform's integrity, or at the Client's request.

Events submitted by a suspended or removed organizer remain on the platform unless the Client or Cruncho decides to remove them.

15. Calendar use & features End users

Cruncho-powered event calendars are public and can be browsed without creating an account or providing personal data. Some features involve personalization:

• Favorites: you can like individual events to save them to a personal favorites list. You can also like specific event categories so they appear near the top of the calendar listing page, personalizing your browsing experience.
• Session-based by default: favorites and category preferences are stored during your browser session. If you close the browser or the session cookie expires, these choices are lost.
• Persistent with login: to save your favorites and category preferences across sessions, you can log in using Google, Apple, or email. When you log in again later, your saved events and preferred categories are restored.
• Privacy: Cruncho does not transmit your personal favorites, liked categories, or any other personalization choices to any external party. These preferences exist solely to improve your experience on the calendar.
• Search and filters: search queries and filter usage may be included in aggregated, anonymized analytics. No personal data is collected from search activity.

16. Ticketing & purchases End users

Some events on Cruncho-powered calendars offer ticket sales. When you purchase a ticket:

Payment processing: all payments are processed by Stripe. Cruncho does not store your credit card details. Stripe's terms of service and privacy policy apply to the payment transaction.

Your contract is with the event organizer. When you buy a ticket, you enter into a transaction with the event organizer, not with Cruncho. The organizer is responsible for the event taking place as described. Cruncho provides the ticketing technology but is not a party to the ticket purchase.

Refunds: refund policies are determined by the event organizer. Contact the organizer directly for refund requests. Cruncho will facilitate the technical processing of refunds when approved by the organizer.

Confirmation: you will receive a confirmation email after purchase. This email contains your ticket details and is sent from the platform on behalf of the organizer.

Data: your name, email, and transaction details are stored by Cruncho on behalf of the Client. Transaction records are retained for 7 years per Swedish accounting law. See our Privacy Policy.

17. RSVP & registration End users

Some events offer RSVP or registration. When you register:

• Your name, email, and any additional information are shared with the event organizer
• You will receive a confirmation email from the platform
• The event organizer may contact you regarding the event
• Your registration data is processed by Cruncho on behalf of the Client (data controller)

You can request deletion of your registration data by contacting the event organizer or the Client. See our Privacy Policy for your full data rights.

18. Data protection & privacy All

Our collection and use of personal data is governed by our Privacy & Cookie Policy. Key points:

• All data is stored in the EU (Frankfurt, Germany)
• Cruncho acts as data processor for client data; clients are the data controller
• GDPR and CCPA compliant
• No data is sold to third parties

For privacy-related requests, contact [email protected].

19. Third-party content & links All

The platform displays event content from multiple sources: organizers, third-party APIs (Ticketmaster, Tickster, Songkick, local ticketing platforms), and client-imported data.

Cruncho does not verify the accuracy of third-party event content and is not responsible for events that are cancelled, rescheduled, misrepresented, or otherwise different from what is displayed. The event organizer or source is responsible for the accuracy of their content.

External links on the website or calendar lead to sites operated by third parties. Cruncho is not responsible for their content, practices, or availability.

20. Disclaimers & limitation of liability All

As-is provision: the website and platform are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

No guarantee of event accuracy: Cruncho does not guarantee that event listings are accurate, complete, or current. Events may be cancelled, rescheduled, or changed by organizers without notice to Cruncho.

Liability cap: to the maximum extent permitted by applicable law, Cruncho's total liability arising from or related to these Terms — whether in contract, tort, or otherwise — shall not exceed the fees paid by the Client to Cruncho in the 12 months preceding the claim. For non-paying users (organizers and end users), Cruncho's liability is limited to the fullest extent permitted by law.

Exclusions: Cruncho shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities.

21. Indemnification Clients

Clients agree to indemnify and hold Cruncho harmless from claims, damages, or expenses arising from:

• Event content published on the Client's calendars by the Client or their organizers
• The Client's use of the platform in violation of these Terms
• The Client's violation of any applicable law or regulation
• Disputes between the Client and their event organizers or end users

22. Changes to these Terms All

Cruncho may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date.

For material changes affecting platform clients, we will provide 30 days' written notice via email before the changes take effect.

Continued use of the website or platform after changes are posted constitutes acceptance of the updated Terms.

23. Governing law & dispute resolution All

These Terms are governed by and construed in accordance with the laws of Sweden, without reference to conflict of law principles.

For platform clients: disputes arising from or in connection with a client agreement shall be settled by arbitration in accordance with the Rules of the Arbitration Institute of the Stockholm Chamber of Commerce. The arbitral tribunal shall be composed of a sole arbitrator appointed by the Institute. The seat of arbitration is Stockholm.

For all other users: disputes shall be submitted to the competent courts of Stockholm, Sweden. This does not affect your statutory rights under local consumer protection laws.

24. Contact All

For questions about these Terms:

Dream Troopers AB
Ekbacksvägen 22, 168 69 Stockholm, Sweden
Email: [email protected]

For platform support: fill in the irregularity report form available from the event calendar and the Event Manager, or write to [email protected].